Terms of Service

1. Introduction and Acceptance

The website at sylviabennettastrology.com (the “Website”) is owned and operated by Soltan Enterprises Limited, a company registered in Hong Kong SAR, China, trading under the brand name Sylvia Bennett / The One-Question Birth-Chart Reading (“Company”, “we”, “us”, or “our”). The term “you” refers to any visitor, viewer, or user of the Website and/or any user of any free or paid program, product, or service of the Company (each, a “Product”). The One-Question Birth-Chart Reading is a digital product: a set of 12 written guides, one for each zodiac sign, together with a bonus closing guide. It is not personalised — no birth chart, no birth time, and nothing prepared to order. All of it is delivered to your inbox straight after purchase.

By viewing, visiting, or using the Website and/or a Product, you indicate your acceptance and agreement to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy (collectively, this “Agreement”). If you do not accept the terms of this Agreement, please do not use the Website or any Products.

We reserve the right to amend this Agreement at any time. When we make changes, we will update the “Last Updated” date at the top of this page. For material changes, we will make reasonable efforts to notify you (such as by email or a prominent notice on our Website). Your continued use of the Website or any Products after changes are posted constitutes your acceptance of the updated Agreement.

2. Eligibility

The Website and our Products are intended for individuals who are at least 18 years of age. By using the Website or purchasing any Product, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this Agreement.

Our Website is intended for individuals located worldwide. We do not make any representations that the Website or Products are appropriate or available for use in every jurisdiction. If you access the Website from outside of your home jurisdiction, you do so at your own initiative and are solely responsible for compliance with applicable local laws.

3. Account and Order Responsibilities

When you place an order or create an account, the following terms apply:

Accurate information: You agree to provide accurate, current, and complete information when placing your order — in particular the email address where your guides should be delivered.

Account security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account.

Personal use: Your guides and any Products associated with your order are for your personal use only. You may not resell, redistribute, or make them available to any other person.

Suspension or termination: We reserve the right to suspend or terminate access at any time if we reasonably believe you have violated this Agreement, including fraudulent activity or misuse of our Products.

4. Delivery and Your Questionnaire

The One-Question Birth-Chart Reading is a service, not an instant download. Delivery works as follows.

1. You complete checkout. You are then taken to a short questionnaire.
2. You submit your birth details and your question. We need your birth date, birth time and birth place, the life area you have chosen, and one specific question. Your reading cannot be prepared without these.
3. Sylvia reads your chart and writes your reading. Every reading is interpreted and written by her personally.
4. We email your reading as a PDF, normally within 48–72 hours of receiving your completed questionnaire.

The 48–72 hour window runs from your completed questionnaire, not from your payment. If you do not complete the questionnaire, we cannot begin, and we will email you a reminder rather than start guessing at your details.

Turnaround is an estimate made in good faith and given the volume of readings in the queue. It is not a guaranteed delivery time, and we will tell you if your reading will be materially later than stated. Where priority delivery is offered at checkout, the shorter window stated there applies instead.

You are responsible for giving us an email address that works and can receive attachments, and for the accuracy of the birth details you supply. If your birth time is approximate, please say so: Sylvia will work with what is available and will tell you which parts of the reading are affected.

Refunds relating to delivery are covered by our Refund Policy.

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5. Licence Terms

Your reading is written for you personally. On delivery you receive a non-exclusive, non-transferable, revocable licence to use it for your own personal, non-commercial purposes.

You may:

• read, save, print and keep your reading indefinitely;
• share it privately with someone close to you, such as a partner or a friend;
• quote from it in your own personal writing or journal.

You may not:

• publish your reading in whole or in substantial part, including on social media, as though it were a general reading available to others;
• resell, license, or otherwise commercially exploit it;
• present it as your own work, or as the work of anyone other than Sylvia Bennett;
• use it, or any part of it, to train or fine-tune a machine-learning model.

You keep your own birth details and your own question. Nothing here gives us ownership of information about you; how we handle it is set out in our Privacy Policy.

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6. Intellectual Property

The Website and its content, and all Products — including but not limited to the One-Question Birth-Chart Reading framework, the guides, text, images, digital content, graphics, and other material — are owned or licensed by the Company and are protected by copyright, trademarks (whether registered or unregistered), design rights, database rights, and all other applicable intellectual property rights (“Intellectual Property”).

You may view and access our Intellectual Property solely in accordance with your Licence, provided that you keep all copyright and proprietary notices intact. Any other use requires our explicit written consent. Please contact us at [email protected] with any questions.

7. Guidelines for Use

By using the Website or any Product, you agree to the following guidelines:

• You will comply with all applicable laws and regulations.
• You will not infringe any copyright, trademark, trade secret, right of publicity, privacy, or other proprietary rights of any third party.
• You will not act in any way that is fraudulent, false, misleading, or deceptive, including by impersonating another individual or misrepresenting your identity.
• You will not engage in any conduct that is harassing, threatening, defamatory, abusive, obscene, or otherwise objectionable.
• You will not reveal the personal information of another individual without their consent.
• You will not engage in any activity that could limit or interfere with any other person’s use or enjoyment of the Website or any Product.
• You will not attempt to gain unauthorised access to any portion of the Website, any Products, or any connected systems or networks.
• You will not distribute any materials containing viruses, malware, or any other harmful code.
• You will not deploy any automated tools, bots, scrapers, or spiders on the Website without our express written consent.
• You will notify us at [email protected] if you become aware of any violation of these guidelines.

We reserve the right to deny you access to the Website and any Products, in our sole discretion, at any time and for any reason.

8. Fees and Payment

When you purchase any Product through the Website, the following terms apply:

Payment obligation: You are responsible for all applicable fees, charges, and taxes associated with your purchase.

Accurate billing information: It is your responsibility to provide complete, accurate, and up-to-date billing and payment information.

Payment processing: Payments are processed by third-party payment processors, including Stripe, GoHighLevel, and PayPal. By making a purchase, you agree to the terms and privacy policies of the applicable payment processor.

Payment processor fees: Third-party payment processor fees are non-refundable. Where a refund is issued, payment processor fees will be deducted from the refund amount as described in our Refund Policy.

Currency: Prices are displayed in the currency shown on the Website at the time of purchase. Any currency conversion fees charged by your bank or payment provider are your responsibility.

9. Refund Policy

Because the One-Question Birth-Chart Reading is prepared to order, refunds work differently from a pre-written digital product, and you should read the Refund Policy in full before purchasing.

In summary: you may cancel for a full refund at any time before Sylvia begins work on your reading. Once your reading has been written and sent, it is not refundable for a change of mind, because it was made for you and cannot be resold or reused. Where a reading does not arrive, answers the wrong question, or something else has gone wrong on our side, we will put it right or refund you in full.

Consumers in the EU/EEA, the UK and Switzerland should read Section 6 of the Refund Policy, which explains how the statutory right of withdrawal applies to a personalised service.

The Refund Policy forms part of these Terms.

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10. Results and Entertainment Disclaimer

The One-Question Birth-Chart Reading is provided for personal reflection and entertainment. Astrology-based writing is interpretive and subjective. Nothing on our Website, in your guides, or in any of our content or communications constitutes a promise or guarantee of specific results, outcomes, events, or future performance.

You acknowledge and agree that:

• Any experiences, testimonials, or outcomes referenced on our Website or in our marketing materials are illustrative only and should not be interpreted as typical results or promises of future performance.
• We do not provide medical, psychological, legal, financial, tax, or any other professional advice. Your guides are not a substitute for the advice of a qualified professional, and you should consult one before making decisions in those areas.
• You are solely responsible and accountable for your own decisions, actions, and results.

By purchasing or using any Product, you agree not to hold the Company or its directors, employees, contractors, or agents liable for any outcomes, results, or consequences arising from your use of, or reliance on, our Products.

11. No Warranties

Your use of the Website and any Products is entirely at your own risk. The Website and our Products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we make no express or implied warranties or representations relating to the Website, its content, or our Products, including but not limited to warranties of title, merchantability, fitness for a particular purpose, and non-infringement of third-party rights. We also do not warrant that the Website will operate without error or interruption, or that it is free from viruses or other harmful components.

Some jurisdictions do not permit the exclusion of certain warranties. Where such exclusions are not permitted by law, the exclusions in this section will apply only to the fullest extent permitted.

12. Limitation of Liability

To the fullest extent permissible by law, the Company and our directors, contractors, successors, shareholders, agents, affiliates, officers, employees, assignees, and licensees shall not be liable for any direct, indirect, special, incidental, consequential, exemplary, or other loss or damage, including but not limited to damages for loss of profits, goodwill, business interruption, use or loss of data, or other intangible losses, which may directly or indirectly arise out of or be related to:

• Your use of or inability to access the Website or any Products
• Your reliance on any advice, opinion, information, representation, or omission contained on or received through the Website or any Products
• Any unauthorised access to or alteration of your data or transmissions
• Any conduct or content of any third party on the Website

This limitation of liability applies whether such liability arises from tort, negligence, breach of contract, or any other legal theory, even if we have been advised of the possibility of such damages.

Liability cap: In any event, our total aggregate liability to you for all claims arising out of or relating to this Agreement or your use of the Website or any Products shall not exceed the amount you paid to us for the specific Product giving rise to the claim in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. Where such limitations are not permitted, the limitations in this section will apply only to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Company and our affiliates, and our respective directors, contractors, successors, shareholders, agents, officers, employees, assignees, and licensees from and against any and all damages, liabilities, losses, costs, and expenses (including reasonable legal and accounting fees) arising out of or relating to:

• Your use or misuse of the Website or any Products
• Your breach of this Agreement
• Your violation of any third-party rights, including intellectual property, privacy, or proprietary rights

We will provide you with notice of any such claims. We reserve the right, at your expense, to assume exclusive control of the defence of any claim. You agree to cooperate and assist us in defending any such claim.

14. Communications Consent

By placing an order or creating an account, you consent to receive transactional communications from us, including order confirmations, delivery of your guides, account notifications, and important updates about your order. These communications are necessary to fulfil our contract with you and are not marketing communications.

Marketing and promotional communications are governed by our Privacy Policy. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email. Opting out of marketing communications does not affect transactional communications.

15. Binding Arbitration (United States Customers)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

15.1 Agreement to Arbitrate

If you are located in or are a resident of the United States, you and the Company agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Website, or any Products (collectively, “Disputes”) will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring individual claims in small claims court if they qualify.

15.2 Rules and Procedures

Arbitration will be administered by a recognised arbitration body mutually agreed upon by the parties, or if the parties cannot agree, by a body selected in accordance with the laws of Hong Kong. The arbitration will be conducted in English. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, send written notice to [email protected] within 30 days of your first purchase, including your full name, email address, and a clear statement that you wish to opt out. If you opt out, you and the Company retain the right to litigate Disputes in court, subject to the governing law provisions of this Agreement.

15.4 Scope

This arbitration agreement applies only to individuals located in or residents of the United States. If you are located outside the United States, any Disputes will be resolved in accordance with Section 17 (Governing Law and Jurisdiction).

16. Class Action Waiver

YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS. YOU WAIVE THE RIGHT TO PARTICIPATE IN, OR BE A MEMBER OF, ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION OR PROCEEDING.

If any court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and may proceed in court, while the remaining claims shall continue to be arbitrated on an individual basis.

17. Governing Law and Jurisdiction

This Agreement and all matters arising out of or relating to it shall be governed by and construed in accordance with the laws of Hong Kong SAR, China, without regard to conflict of laws principles.

For customers located outside the United States (or US customers who have opted out of arbitration under Section 15.3), any Disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Hong Kong SAR.

17.1 Consumer Rights

Nothing in this Agreement is intended to exclude or limit any mandatory consumer protection rights that apply to you under the laws of your jurisdiction. Where mandatory local consumer protection laws provide you with rights that cannot be waived or limited by contract, those rights will prevail over any conflicting provision in this Agreement.

18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under this Agreement where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, epidemics or pandemics, acts of government, war, terrorism or civil unrest, power or telecommunications failures, failures or outages of third-party platforms (including hosting providers and payment processors), or cyberattacks. In such an event, we will make reasonable efforts to resume performance as soon as practicable.

19. Termination

We reserve the right, in our sole discretion, to terminate this Agreement and to terminate, restrict, deny, or suspend your access to the Website and all Products at any time and for any reason, including a breach of this Agreement. Upon termination, your Licence to access and use all Products will immediately cease, and any provisions of this Agreement that by their nature should survive termination will survive (including Licence restrictions, intellectual property rights, disclaimers, limitations of liability, indemnification, arbitration, and governing law).

20. Miscellaneous

20.1 Entire Agreement

This Agreement, together with our Privacy Policy and Refund Policy, contains the entire agreement between you and the Company with respect to the subject matter hereof and supersedes all prior agreements and understandings, both written and oral.

20.2 Severability

If any provision of this Agreement is held to be invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect.

20.3 Waiver

Our failure to act on or delay in exercising any right under this Agreement will not operate as a waiver of that right.

20.4 Assignment

You may not assign any of your rights or transfer any obligations under this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement at any time.

20.5 Headings

Section headings are used for convenience of reference only and do not define, describe, limit, or extend the scope of any provision.

21. How to Contact Us

If you have any questions about these Terms of Service, please contact us: